E. Charles
Sterling CISSP Security+
Houston, TX
832-607-9019 charles@chasster.com
EXECUTIVE PROFILE
CONSULTANT -
TECHNOLOGIST
Environment growth
- Expense Mitigation - Security (Data, Personnel, Facility) -
Disaster Recovery
- Whole Brain thinker with a
history of delivering technical solutions for both domestic and
international businesses. Experience
spans a broad range of industries.
-
Disaster / Emergency experience is
not limited to hurricanes, floods and terrorist threats.
-
Problem-solver with expertise in
creating and implementing policies and procedures to protect
facilities, company data, employees, IT systems, assets and company
secrets.
-
Proficient at establishing global
maintenance services, training technical staffs, ensuring SLA
performance, reducing 3rd party services / expenses, improve
customer relations and production up-time.
-
Adept at providing thorough training
to optimize business and individual security.
-
Proven ability to collaborate with
police and authorities to ensure compliance with fire, safety, and
electrical regulations. Record also includes design, implementation,
and maintenance of dozens of domestic and international data
centers.
-
Certification path next includes
CEH.
Achievements
Provide guidance
for: data security; internet content filtering, Malware mitigation,
data forensics, discovery support (legal). (Childcare facilities and
other)
Professional Services governance of
international (London and Tokyo) business expansion; ensured optimal
communications to all locations / customers.
Elevate efficiency
in communications. Established site-to-site communications, reduce
communications overhead by ~20%, increased support feedback to
reduce problem resolution time ~50%.
Built and managed Customer Service
teams. (local and international)
Teach staff of improvements in
efficiency or cost reduction.
Member of multiple
start-up companies and development projects.
Areas of
Expertise
Maintenance cost
reductions IT Environment Technology research
Risk Analysis /
Avoidance Technical training Asset protection
- SENIOR CONSULTANT Life
Experience
-
Provide clients with knowledge based
on diverse experiences.
-
(business continuity, homeland
security knowledge, local and pandemic emergencies, disaster
preparedness, PC's thru super computers, technical training,
research)
-
Deliver IT & office-related
security solutions per C-level requirements.
-
Management of US and overseas
disaster situations. (major storms, corrupt law enforcement,
criminal / terrorist exposure).
-
Trained customers (spanning a range
of industries) on methods to establish safer operating environments.
-
Perform forensic investigations
regarding computer data, employee theft and facility intrusion.
-
Presentations include: Child Safety
on the Internet, data security (IPv4 vs. IPv6 penetration).
-
Maintain remote access to client
sites for quickest service.
PROFESSIONAL SUMMARY
- INTRINSIC TECHNOLOGY SERVICES
Houston, TX
-
Customized consulting spanning:
c-level education, Intranet development & expansion and security
consulting.
-
Consultant - Technologist
Jan/2011 to present
-
Provide protective services: content
filtering, Malware detection & mitigation, re-engineering for
efficiency and growth.
-
Enhance client efficiency via
technical training.
-
Affect higher efficiency of
operations and improve security practices to protect company
secrets.
-
(w/o invoking additional 3rd party
expenses)
Define policies & procedures that
provide for compliance (childcare and other).
Maintenance /
management includes: gateway and penetration monitoring, Active
Directory (AD) and user support.
Evaluate benefit /
risk of migration to Cloud Services.
Research - Advanced
Persistent Threats and Next Generation firewalls.
- Maintain remote access to client
sites for quickest service.
-
-
BCDR ECHELON SERVICES Houston, TX
-
Consulting company - customer
problems via collaboration with other consultants / vendors.
-
Consultant – Technologist
Jan/2002 to Dec/2011
-
Design, implement, and provide
training / maintenance, backup and recovery plans to customers.
-
Develop, install, and upgrade
Intranet / systems with focus on business expansion, reduced
maintenance; implement upgrades, and training on technical
equipment, Win2003 & 2008 Server, wireless & VPN devices,
and PC workstations.
-
Create, implement and test policies
and procedures regarding products and services, mitigate potential
risks and update recovery plans.
-
Educate customers on risk factors,
cost factors / savings, and improved methodologies.
-
Identify and avoid potential data
loss and litigation by leading successful emergency / continuity
planning initiatives.
-
Managed on-site emergency and
disaster situations (on and off-shore) (floods, monsoons, hurricanes
and other crises).
-
Maintain remote access to client
sites for quickest service.
-
-
STORAGEWAY INC. Fremont CA
-
Leading Internet storage solutions
provider
-
Engagement Manager (Professional
Services dept) Dec/2000 to Nov/2001
-
Aided in starting up two new
successful International data hubs (Tokyo and London).
-
Collaborated with international
customers and vendors to establish and expand customers’ data
centers, which enhanced service levels and optimized revenues.
-
Ensured direct / third-party
customer satisfaction from point of sale through problem resolution
and final sign-off.
-
Maintained
jurisdictional / regulatory compliance and ensured adherence to fire
and electrical codes, and interpreted State & Country code
differences to ensure proper and safe installation of all equipment
and a safe environment to work within.
-
Interfaced with other departments to
meet SLA's and enhanced policies and procedures.
-
Company was purchased by larger
Storage Provider.
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PROFESSIONAL DEVELOPMENT
Association of
Contingency Planners ♦ Member 2003
Infragard Houston
Chapter ♦ Member (vetted by FBI) 2004
Information Systems
Security Association ♦ Member 2006
High Technology Crime
Investigation Association ♦ Member (vetted by USSS) 2009
National Information
Security Group ♦ Member 2009
CDAC
-
Cyberterrorism Defense Analysis Center - Cybersecurity: "Incident
Handling and Response" ♦ 2009