E. CHARLES STERLING
AccessData "ACE certified" - 2009 (eDiscovery, forensics)
7941 Katy Freeway, Ste 316 Houston, TX 77024 (c) 832-607-9019 charles.sterling@bcdrservices.info
EXECUTIVE PROFILE
BUSINESS CONTINUITY / SECURITY / TECHNOLOGIST
International Disaster Recovery Data & Personnel / Facility Security Cost Avoidance
Dynamic industry leader with history of delivering comprehensive security solutions for both domestic and international businesses and institutions. Technology experience spans a broad range of industries, addressing computer and other technologies, hazard planning and awareness include hurricanes, earthquakes, floods, monsoons, and terrorist threats. Resourceful problem-solver with expertise in creating and implementing policies and procedures to protect facilities, company data, data storage, employees, and IT systems.
Proficient at establishing global maintenance services, hiring and training technical staffs, ensuring SLA performance, reducing 3rd party services / expenses, and improving production uptime and customer relations. Adept at providing thorough training to staffs to optimize business and individual security. Proven ability to collaborate with police and authorities to ensure compliance with fire, safety, and electrical regulations, plus regional laws. Record also includes design, implementation, and maintenance of dozens of domestic and international data centers.
Selected Achievements / Qualifications
Oversee international (London and Tokyo) business expansion of Storageway; ensured optimal communications to all locations / customers.
Designed homogeneous communications network for several small businesses; established site-to-site communications, which reduced operational cost by ~20% and increased feedback to reduce reaction time by ~50%.
Maintained full operations after Hurricane IKE as result of implementing effective DR plan; re-designed DR process to utilize faster and higher-capacity technologies for data management.
Built and managed local and international Customer Service teams and businesses.
eDiscovery & computer Forensic work to support legal proceedings.
My method of operation:
Research the problem -
follow the money trail -
design and implement the solution!
Areas of Expertise
Site / Business Security Leadership Vendor Relations IT Systems Management
Security Policy Development Project Management Inventory Control
Team Leadership / Training Risk Analysis / Avoidance Budgeting / Forecasting
International / Global Business Regulatory Compliance Process ReEngineering
Customer Relationship Mgmt. Change Management Troubleshooting
PROFESSIONAL SUMMARY
BCDR ECHELON SERVICES Houston, TX
Consulting company that collaborates with other consultants / vendors to solve customer problems
Business Continuity / Disaster Recovery Planner 2002 to Present
Design, implement, and provide training / maintenance on business security, backup, and recovery plans to customers across a broad range of industries.
Develop, install, and upgrade Intranet / systems with focus on security and disaster recovery; provide maintenance, upgrades, support, and training on technical equipment, including telecom, Win2003 Server, and PC workstations.
Create, implement, and test policies and procedures regarding product, service, and marketing to mitigate potential risks and develop recovery plans.
Educate customers on risk factors, cost factors / savings, and improved backup and recovery methodologies.
Business impact analysis / risk analysis discoveries: identified and avoided potential data loss and litigation by leading successful emergency / continuity planning initiatives.
Managed onsite emergency and disaster situations (on- and off-shore) for customers during floods, monsoons, hurricanes and other crises.
STORAGEWAY INC. Fremont CA
Leading Internet storage solutions provider
Engagement Manager 2000 to 2001
Established two new successful International data hubs in Tokyo and London.
Created new services and products including data and e-mail server backup.
Collaborated with and liaised between international customers and vendors to establish and expand customers’ data centers, which enhanced service levels and optimized revenues.
Ensured direct / third-party customer satisfaction from point of sale through problem resolution and final sign-off.
Maintained jurisdictional / regulatory compliance and ensured adherence to fire and electrical codes, and interpreted State & Country code differences to ensure proper and safe installation of all equipment.
Consistently met service level agreements; altered / overhauled procedures to meet requirements.
BUSINESS CONTINUITY / SECURITY CONSULTANT Houston, TX
Part of BCDR Echelon Services
Lead Consultant Life Experience
Provided clients with policies and procedures for business continuity, data / personnel / homeland security knowledge / local and pandemic emergencies and disaster preparedness.
Delivered IT & office-related security solutions, including policies, procedures, products, and international business travel training.
Effectively managed international disasters including major storms, corrupt law enforcement, criminal / terrorist exposure and the affects on business operations.
Trained customers (spanning a range of industries) on methods to establish safer operating environments.
Led forensic investigations regarding computer data, employee theft, facility intrusion, and Internet exposure. Work with attorney's to assist them in their discovery process.
EDUCATION & PROFESSIONAL DEVELOPMENT
Association of Contingency Planners ♦ Member 2003
Infragard Houston Chapter ♦ Member (vetted by FBI) 2004
Information Systems Security Association ♦ Member 2006
High Technology Crime Investigation Association ♦ Member 2009
NSTA Houston's Premier Technology Association ♦ Charter Member 2009
DRII/BCI Certificate / Business Continuity Planning ♦ (pending 2009)
Cyberterrorism Defense Analysis Center - Cybersecurity: "Incident Handling and Response" ♦ 2009
EnCase Technical Forum - Guidance Software ♦ Member 2009