E. CHARLES STERLING
832-607-9019 charles@chasster.com
My method of operation:
Research the problem -
Follow the money trail -
design and implement the solution!
EXECUTIVE PROFILE
Dynamic industry leader with history of delivering comprehensive solutions (domestic and international). Technology experience spans a broad range of: industries, computer and other technologies.
Resourceful problem-solver with expertise in creating and implementing policies and procedures to protect: facilities, data, staff and IT systems.
Proficient at:
establishing global maintenance services, hiring and training technical staffs, ensuring SLA performance, reducing 3rd party services / expenses, improving production up-time, hazard planning, risk mitigation and customer relations.
Adept at providing thorough training to staffs to optimize business and individual security.
Proven ability to collaborate with authorities to ensure compliance with: fire, safety, electrical regulations, and regional laws.
Cost reduction and efficiency - key to all solution designs and implementations.
Proficient at data management, forensics and security.
Selected Achievements / Qualifications
Oversee international (London, Tokyo, Singapore, Malaysia, Brunei, Lagos, etc.) business expansion.
Designed homogeneous communications network for small
businesses
(reduced communications cost by up 50% and reduce
problem resolution time by up to 50%).
Maintained full operations after Hurricane IKE as result of implementing effective DR planning.
Built and managed local and international Customer Service teams and businesses.
eDiscovery & computer Forensic work to support corporate needs and legal proceedings.
Extensive knowledge of security issues and control measures to protect client collateral.
Areas of Expertise
Site / Business Security Leadership Vendor Relations IT Systems Management
Security Policy Development Project Management Inventory Control
Team Leadership / Training Risk Analysis / Avoidance Regulatory Compliance
Process Re-engineering Customer Relationship Mgmt. Advanced Troubleshooting
PROFESSIONAL SUMMARY
BCDR ECHELON SERVICES Houston, TX
Consulting company that collaborates with other consultants / vendors to solve customer problems
Technologist – Consultant 2002 to Present
Design, implement and provide training / maintenance on business security, backup, and recovery plans to customers across a broad range of industries.
Develop, install, and upgrade Intranet / systems with focus on security and disaster recovery; provide maintenance, upgrades, support, and training on technical equipment, including telecom, Servers SBS 2003 & SBS 2008, and PC/MAC workstations.
Create, implement, and test policies and procedures regarding product, service, and marketing to mitigate potential risks and develop recovery plans.
Educate customers on security and risk factors, cost factors / savings, and improved backup and recovery methodologies.
Business impact analysis: identified and avoided potential data loss and litigation by leading successful emergency / continuity planning initiatives.
Managed on-site emergency and disaster situations (on & off-shore) for customers during floods, monsoons, hurricanes and other crises.
eDiscover data service for local attorneys, businesses and individuals.
Participate in an array of security (network, compliance, DHS, etc.) related associations (vetting process) to include speaking, technical blogging and creating security and technical collateral.
LIFE EXPERIENCE Houston, TX
Consultant
Provided clients with: policies and procedures for business continuity (data / personnel / homeland security knowledge / local and pandemic emergencies and disaster preparedness).
Delivered IT & office-related security solutions, including policies & procedures, products and services, and international business travel training.
Effectively managed international disasters including major storms, corrupt law enforcement, criminal / terrorist exposure and the effects on business operations.
Trained customers (range of industries) on methods to establish safer operating environments.
Led forensic investigations regarding computer data, employee theft, facility intrusion and Internet exposure. Work with attorney's to assist them in their discovery process.
Design state of the art electronics for ultra-high-speed data communications and other electronics.
History of interaction with law enforcement, vendors and emergency services.
Bio-medical experience includes: blood gas analysis, ophthalmology, Bio-sensory (including finger printing), respiratory therapy and other technologies.
Participation in business creation and expansions.
EDUCATION & PROFESSIONAL DEVELOPMENT
Association of Contingency Planners ♦ Member 2003
Infragard Houston Chapter ♦ Member (vetted by FBI) 2004
Information Systems Security Association ♦ Member 2006
High Technology Crime Investigation Association ♦ Member 2009
NSTA Houston's Premier Technology Association ♦ Charter Member 2009
DRII/BCI Certificate / Business Continuity Planning ♦ (pending 2009)
Cyberterrorism Defense Analysis Center - Cybersecurity: "Incident Handling and Response" ♦ 2009
EnCase Technical Forum - Guidance Software ♦ Member 2009
NAISG National Information Security Group ♦ Member 2009
AccessData ACE certified - 2009
BCP exam passed - 2005
Security+ - 2010
CISSP - targeted for May 2011