E. CHARLES STERLING

832-607-9019 charles@chasster.com

My method of operation:

Research the problem -

Follow the money trail -

design and implement the solution!

EXECUTIVE PROFILE

Dynamic industry leader with history of delivering comprehensive solutions (domestic and international). Technology experience spans a broad range of: industries, computer and other technologies. Resourceful problem-solver with expertise in creating and implementing policies and procedures to protect: facilities, company data, staff and IT systems.

Proficient at: establishing global maintenance services, hiring and training technical staffs, ensuring SLA performance, reducing 3^rd party services / expenses, and improving production up-time, hazard planning, risk mitigation and customer relations. Adept at providing thorough training to staffs to optimize business and individual security. Proven ability to collaborate with authorities to ensure compliance with fire, safety, and electrical regulations, plus regional laws. Cost reduction and efficiency is key to all solution designs and implementations.

Selected Achievements / Qualifications

• Oversee international (London, Tokyo, Singapore, Malaysia, Brunei, Lagos, etc.) business expansion and customer service.

• Designed homogeneous communications network for small businesses; reduced communications cost by ~20% and increased feedback to reduce reaction time by ~50%.

• Maintained full operations after Hurricane IKE as result of implementing effective DR planing.

• Built and managed local and international Customer Service teams and businesses.

• eDiscovery & computer Forensic work to support corporate needs and legal proceedings.

• Extensive knowledge of security issues and control measures to protect client collateral.

Areas of Expertise

• Site / Business Security Leadership Vendor Relations IT Systems Management

• Security Policy Development Project Management Inventory Control

• Team Leadership / Training Risk Analysis / Avoidance Budgeting / Forecasting

• International / Global Business Regulatory Compliance Process Re-engineering

• Customer Relationship Mgmt. Change Management Advanced Troubleshooting

PROFESSIONAL SUMMARY

BCDR ECHELON SERVICES Houston, TX

Consulting company that collaborates with other consultants / vendors to solve customer problems

Technologist - Consultant 2002 to Present

• Design, implement and provide training / maintenance on business security, backup, and recovery plans to customers across a broad range of industries.

• Develop, install, and upgrade Intranet / systems with focus on security and disaster recovery; provide maintenance, upgrades, support, and training on technical equipment, including telecom, Servers SBS 2003 & SBS 2008, and PC/MAC workstations.

• Create, implement, and test policies and procedures regarding product, service, and marketing to mitigate potential risks and develop recovery plans.

• Educate customers on security and risk factors, cost factors / savings, and improved backup and recovery methodologies.

• Business impact analysis: identified and avoided potential data loss and litigation by leading successful emergency / continuity planning initiatives.

• Managed onsite emergency and disaster situations (on & off-shore) for customers during floods, monsoons, hurricanes and other crises.

• eDiscover data service for local attorneys and citizens.

• Participate in an array of security (network, compliance, DHS, etc.) related associations (vetting process) to include speaking and creating content.

STORAGEWAY INC. Fremont CA

Leading Internet storage solutions provider

Engagement Manager 2000 to 2001

• Established two new successful International data hubs in Tokyo and London.

• Created new services and products including data and e-mail server backup.

• Collaborated with and liaised between international customers and vendors to establish and expand customers’ data centers, which enhanced service levels and optimized revenues.

• Ensured direct / third-party customer satisfaction from point of sale through problem resolution and final sign-off.

• Maintained jurisdictional / regulatory compliance and ensured adherence to fire and electrical codes, interpreted State & Country code differences to ensure proper and safe installation of all equipment.

• Consistently met service level agreements "SLA's"; altered procedures to meet requirements.

LIFE EXPERIENCE Houston, TX

Consultant

• Provided clients with: policies and procedures for business continuity (data / personnel / homeland security knowledge / local and pandemic emergencies and disaster preparedness).

• Delivered IT & office-related security solutions, including policies & procedures, products and services, and international business travel training.

• Effectively managed international disasters including major storms, corrupt law enforcement, criminal / terrorist exposure and the affects on business operations.

• Trained customers (range of industries) on methods to establish safer operating environments.

• Led forensic investigations regarding computer data, employee theft, facility intrusion and Internet exposure. Work with attorney's to assist them in their discovery process.

• Design state of the art electronics for ultra-high-speed data communications and other electronics.

• History of interaction with law enforcement, vendors and emergency services.

• Bio-medical experience includes: blood gas analysis, ophthalmology, Bio-sensory (including finger printing), respiratory therapy and other technologies.

• Participation in business creation and expansions.

EDUCATION & PROFESSIONAL DEVELOPMENT

AccessData ACE certified - 2009

Association of Contingency Planners ♦ Member 2003

Infragard Houston Chapter ♦ Member (vetted by FBI) 2004

Information Systems Security Association ♦ Member 2006

High Technology Crime Investigation Association ♦ Member 2009

NSTA Houston's Premier Technology Association ♦ Charter Member 2009

DRII/BCI Certificate / Business Continuity Planning ♦ (pending 2009)

Cyberterrorism Defense Analysis Center - Cybersecurity: "Incident Handling and Response" ♦ 2009

EnCase Technical Forum - Guidance Software ♦ Member 2009

NAISG National Information Security Group ♦ Member 2009

LinkedIn (edward c. sterling)