E. Charles Sterling

7941 Katy Frwy. ste. 316, Houston, TX 77024
Cellular 832-607-9019 Email: charles.sterling@bcdrservices.info

Technologist – Consultant – Engagement Manager

A Senior IT Professional with a track record of resolving customer issues.

Successfully provide consulting services in assorted areas of computers and other technologies.

Designed, built and maintained dozens of data centers (ground floor to production) international while being mindful of budgets, personnel's working conditions and security for data-personnel-facility.

Interface with all levels of the customer's organization to ensure communication.

Business Continuity / Disaster Recovery practices and procedures (archival and recovery) have been active throughout career. Data and personnel management and security were daily affairs long before the onset of the term “Business Continuity”.

Computer knowledge (component through environment level) span PC's to workstations & servers to MPP Super computers.

Oversaw complex projects and liaison between end-users, vendors and clients to ensure communications and problem resolution.

Titles held

Electronics technician, Field Service technician (Medical & Seismic), R&D Medical technician, Training department manager, Instructor, Customer Support Manager, Entrepreneur (owner/partner - several startups), Engagement Manager, Security & Business Continuity (Disaster Recovery) Consultant.

Key Competencies

Team Player or Independent operator,

"Down the Road” thinker that is Commonly Multitasking,

Troubleshooter (hardware, software, processes/procedures),

Manage multiple engagements concurrently,

Competent and Motivated - even under duress,

Multi-million dollar inventory and project management,

Electro-mechanical procurement agent,

Adapt to applications and application software with minimal or no training,

Though not considered a programmer – troubleshoot ~1million lines of code in various languages across various platforms.

Primarily industry knowledge includes:

Seismic, Medical, water treatment, electro-mechanical, power co-generation and various SOHO businesses, Customer Service Communication Skills include all levels of the business structure, product testing, device & system installation, maintenance provision and management, inventory control, technical training, process and product re-engineering, application & data Integration, system development, upgrade & analysis, enterprise planning, design hardware & software, etc.

Professional Experience

BCDR Echelon Services Security & Contingency Consultant
2003 – 2006 Houston, TX

A Business Continuity (Disaster Recovery) Service company.

Provide consulting services to SOHO accounts for their (BC/DR) computer data and personnel security. Educate customer on the need for a Living Document (Business Continuity Plan) to protect and guide their business through a disaster.

Experienced many business and environmental issues while overseas. (multiples of major storms, police / criminal activities, murder, assorted thefts and larceny, personnel & data security and beyond).

Designed and implemented secure communications systems to traffic data between sites and secure data management procedures that are compliant to HIPPA or other regulatory per each customer.

Designed and implemented multi-site communications and data backup & recovery systems using both local and Internet storage products and services.

Update & alter existing BC plans to provide for changes in: products, personnel changes and business functions.

Test existing policies/procedures/BC plans for efficient communications such that the plan not only worked but worked in a timely fashion.

Storageway, Inc. Engagement Manager
2000 – 2001 Fremont, CA

A SSP (Storage Solution Provider) company that sold high-volume data storage.

Founding member of Professional Services department - Engagement Manager.

Coordinated with other departments and customer’s to ensure SLA performance and new accounts. Created and updated SLA's, policies / procedures for sales & production departments.

Spearheaded first international business (Tokyo & England) of company. Interface between sales force (Tokyo partner & home office) for pricing & delivery details.

Assist marketing department develop collateral & procedures for new services.

Consulting Services (DBA) Consultant
1982 through 2000 Houston, TX
Custom consulting service.

• Developed, updated, tested, and implemented maintenance procedures for various configurations. This is typical process that spans decades of technical business and development.

• Demonstrated SCSI data transfer across ATM data circuit prior to creation of iSCSI. Represented UK manufacturer's preproduction release of product to demonstrate ultra low cost and practicality of remote data storage w/o cost of including remote computer for data management. Demonstrated virtual data vaulting service in mid 90's for pennies per megabyte.

• Researched product histories for patent filing of multiples of design projects. Projects included: turbo-alternators, LN2 as fuel for gas turbine (CP2, Cryoelectric), data bus structure for ultra-high data movement between super computer and other systems.

• Developed ultra high-speed data link similar to HiPPI channel. Prototype was developed and did not make production financing (FOCL, Inc.).

• Managed & started up several projects (inclusive of venture capital negotiation) to provide intelligent data controllers for multi-platform use in high-performance applications. Implemented intelligent tape controller for Pertec tape drives and interfaced to SCSI bus on Intel MPP super computer (SRM-2).
  Project planning included: design, manufacturing, demonstration of product and marketing for US and Overseas clients.
  These projects managed data in cross-platform environments. (storage, backup/recovery, disaster recovery)

• Directed prototype design, preproduction development, and final implementation of hardware and software projects for creation of prototypes through production quantity products.

• Successfully co-developed custom databases for various applications (medical data records (medical records of Texas) a local company, insurance vehicle claims, medical patient scheduling & billing, mechanical parts inventory, HUD tax data (Experian), seismic data management, etc.)

• Hired and coordinated programmers and engineers throughout various projects. Manage technical teams and provide contact with senior level managers and executives, investors and clients, and continually supplied expertise and project direction.

• Vendor Selection – Relations – Negotiations - Procurement, pre/post sales support, implementation and maintenance throughout life-cycle of service of products. This order of communications spans every customer.

• Performed and created data backup policies/procedures for each data center. Altered each plan to allow for international location or seaward operation.

• Pioneer Standard – HAPI (Houston Application Performance Institute) was a 3^rd party company that interfaced customers with high-end processing and storage equipment. The HAPI center was brought internal to the Houston office and after a year of successfully helping the sales staff close deals that meet customer requirements the center's function was moved to the home office. Participated in enterprise RFQ's, designs and installations for their Oil & Gas sales force.

• Interface with Sharp Electronics to embed Pertec Interface in DAT 4mm tape drive. Won US contract for maintenance. Demonstrated full operation in Seismic data processing center as direct replacement for 1/2” tape drive. Self funded multi-week trips to Tokyo were required to interface with Sharp's sales; R&D & engineering staff members and our Tokyo partner.

• For a non-profit (child care) resolved an issue wherein they needed a case management system to manage each child's dataset. An interview was conducted and parameters were obtained of which lead to the selection of one product from approximately 50. The case management system was then customized to meet the needs of unique forms. The users were taught how to input the data and the system was put online.

Digicon Geophysical, Inc. Customer Service
1977 – 1982 Houston, TX
A Seismic company that spanned the globe with its data collection and processing services. Business spanned various countries (England, Lagos Nigeria, Brunei, Singapore, Malaysia, Borneo, Mexico, South America, and Indonesia)

Conducted end-user training for products sold to customers. Created and managed corporate training department for vendor IT professionals.

Assisted in Strategic Planning with senior management in the design and implementation of the company’s revenue generating products and services.

Created & maintained disaster recovery policies and procedures for data and remote site personnel.

Managed staff of 35 employees engaged in: computer operations, customer services, networking support and help desk operations. International data centers numbered near 20 and had technician on each staff along with 6-digit support inventory. Standardize field training criteria.

Developed and implemented various technical training courses (paper work training to video tape creation).

Established inventory control, and staff, to provide global customer service support. Managed (designed, installed and maintained) Multi-Million dollar data centers in various countries.

Performed “take over” operations of several international data centers from existing maintenance organizations and re-established maintenance under newly constructed guidelines.

Medical experience mid to late 70's

Ohio Medical Field service technician

A medical company that was a leader in blood gas analysis and respiratory therapy equipment.

Re-engineered obsolete product (Body Plethysmograph) to allow for proper production results.
Created database structure for engineering drawings and migrated entire documentation set.
Supported field service staff primarily at Children's Hospital.

Baylor College of Medicine R&D technician
An opthalmology research lab.

Build custom eye testing device - the first desktop eye exam system.

Created database structure for engineering drawings and migrated entire documentation set.

MacGregor Clinic Customer Service
Contracted to the computer laboratory via a 3^rd party maintenance company.

Converted the computer system from a 5-way parallel configuration of “DEC PDP 8a” computers to a single Perkin-Elmer 3210 computer.

Upgraded communications board from 32 to 128 users and implemented the related field changes.

Installed 5 additional remote offices with computer and appointment scheduling related equipment and communications gear.

Develope training material and instruct medical staff on data input operation of new system and software.

Prior field knowledge

Grew up in small oil fields of south Texas. Worked some down-hole support and rig supply services (mud & water).

Subcontracted maintenance on gas and propane pump engines on pipelines in local area.

Welding and mechanic work (gas, propane and diesel) based my electronics training and extended my troubleshooting ability.

Worked in the field with available maps, instructions and parts as were available.

Education

WCJC – Wharton County Junior College ASET (AS Electronics Technology)
In last semester, aided in creating the first computer/software test for the upcoming class of technicians.

Lifetime of interactive work with global Business and Management Professionals and participation in corporate training (management, technical, marketing).

Performed or assisted in various: business startups & expansions, creation of short & long-term business plans, product & service enhancements & provision, venture capital raising and budgeting paperwork creation.

Associations

BCP Business Continuity Planner – exam passed (2005)

ACP International – Business Continuity Planners – Houston chapter (2003)

Infragard – Homeland Security / FBI organization (Vetted 2004)

ISSA – Informations Systems Security Association (2006)

HTCIA - High Technology Crime Investigation Association (2009)